{"id":14,"date":"2026-04-11T16:11:27","date_gmt":"2026-04-11T16:11:27","guid":{"rendered":"https:\/\/trendportfolios.com\/?page_id=14"},"modified":"2026-04-11T16:51:01","modified_gmt":"2026-04-11T16:51:01","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/trendportfolios.com\/index.php\/refund-policy\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f749481 e-flex e-con-boxed e-con e-parent\" data-id=\"2f749481\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-686e2e8b elementor-widget elementor-widget-heading\" data-id=\"686e2e8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-179a3956 e-flex e-con-boxed e-con e-parent\" data-id=\"179a3956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52f01d0a elementor-widget elementor-widget-text-editor\" data-id=\"52f01d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Refund Policy<\/strong> Effective Date: DEC 22, 2025 Website: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.trendportfolios.com\">www.trendportfolios.com<\/a> Company: EASY PEASY GROUP LIMITED Rasha Altaher FLAT\/RM A 15\/F GOLDFIELD INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD Kwai Chung, Hong Kong Contact: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@trendportfolios.com\">info@trendportfolios.com<\/a><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1. Return Period<\/strong> In accordance with EU Directive 2011\/83\/EU, you have the right to withdraw from your purchase and return your product within 14 days from the date of delivery, without giving any reason. This right applies to all products, including those purchased at a discounted or sale price.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>2. Conditions for Eligibility<\/strong> To be eligible for a return:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">The item must be unused and in the same condition as when you received it<\/li><li class=\"whitespace-normal break-words pl-2\">The product must be returned in its original packaging<\/li><li class=\"whitespace-normal break-words pl-2\">You must include a receipt or proof of purchase<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Please do not send your purchase back to the manufacturer.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3. Non-Returnable Items<\/strong> Certain types of products cannot be returned, including:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Intimate or sanitary items<\/li><li class=\"whitespace-normal break-words pl-2\">Hazardous materials, flammable liquids or gases<\/li><li class=\"whitespace-normal break-words pl-2\">Items that have been assembled, installed, or used in a way that prevents resale<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4. Partial Refunds<\/strong> In some cases, only partial refunds may be granted:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Any item not in its original condition, damaged, or missing parts not due to our error<\/li><li class=\"whitespace-normal break-words pl-2\">Any item returned more than 30 days after delivery<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>5. Refund Processing<\/strong> Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>6. Late or Missing Refunds<\/strong> If you haven&#8217;t received your refund:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">First, check your bank account again<\/li><li class=\"whitespace-normal break-words pl-2\">Then contact your credit card company (if applicable)<\/li><li class=\"whitespace-normal break-words pl-2\">Then contact your bank \u2013 there is often a processing delay<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;ve completed all the steps above and still haven&#8217;t received your refund, contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@trendportfolios.com\">info@trendportfolios.com<\/a><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>7. Sale Items<\/strong> All products are eligible for return and refund within the 14-day withdrawal period, regardless of whether they were purchased at full price or at a discounted\/sale price, in compliance with EU consumer protection law (Directive 2011\/83\/EU).<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>8. Exchanges<\/strong> We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@trendportfolios.com\">info@trendportfolios.com<\/a> and include your order number and a description of the issue.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>9. Return Process<\/strong> To initiate a return, please contact us first at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@trendportfolios.com\">info@trendportfolios.com<\/a> with your order number. We will provide you with return instructions. For customers located in the European Union, we will cover international return shipping costs or provide a prepaid return label upon request, in compliance with EU consumer protection regulations. We recommend using a trackable shipping service. We are not responsible for items lost in transit if sent without prior authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8903830 e-flex e-con-boxed e-con e-parent\" data-id=\"8903830\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53d02e3 e-con-full e-flex e-con e-child\" data-id=\"53d02e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-876af77 elementor-widget elementor-widget-image\" data-id=\"876af77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"174\" src=\"https:\/\/trendportfolios.com\/wp-content\/uploads\/2026\/04\/logo-1-1024x174.webp\" class=\"attachment-large size-large wp-image-49\" alt=\"\" srcset=\"https:\/\/trendportfolios.com\/wp-content\/uploads\/2026\/04\/logo-1-1024x174.webp 1024w, https:\/\/trendportfolios.com\/wp-content\/uploads\/2026\/04\/logo-1-300x51.webp 300w, https:\/\/trendportfolios.com\/wp-content\/uploads\/2026\/04\/logo-1-768x130.webp 768w, https:\/\/trendportfolios.com\/wp-content\/uploads\/2026\/04\/logo-1-1536x261.webp 1536w, https:\/\/trendportfolios.com\/wp-content\/uploads\/2026\/04\/logo-1-2048x348.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08f1a87 elementor-widget elementor-widget-text-editor\" data-id=\"08f1a87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We provide a trusted and user-friendly online shopping experience, bringing practical products into everyday life.<\/p><p><strong><span class=\"b3-address-line\" data-was-visible=\"true\">EASY PEASY GROUP LIMITED <\/span><span class=\"b3-address-line\" data-was-visible=\"true\">Rasha Altaher <\/span><span class=\"b3-address-line\" data-was-visible=\"true\">FLAT\/RM A 15\/F GOLDFIELD INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD <\/span><span class=\"b3-address-line\" data-was-visible=\"true\">Kwai Chung <\/span><span class=\"b3-address-line\" data-was-visible=\"true\">Hong Kong<\/span><\/strong><\/p><p>2026 &#8211;\u00a0 trendportfolios.com<strong><br \/><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-191836f e-con-full e-flex e-con e-child\" data-id=\"191836f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc1bb2 elementor-widget elementor-widget-heading\" data-id=\"9fc1bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d84fd7e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d84fd7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home Page<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/privacy-policy-2\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/cookie-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cookie Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/terms-and-conditions\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms &amp; Condition<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/contact-us\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f916c18 e-con-full e-flex e-con e-child\" data-id=\"f916c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2005f3f elementor-widget elementor-widget-heading\" data-id=\"2005f3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a534cb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8a534cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/shipping-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shipping Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/refund-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refund Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/trendportfolios.com\/index.php\/about-us\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">About Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Refund Policy Effective Date: DEC 22, 2025 Website: www.trendportfolios.com Company: EASY PEASY GROUP LIMITED Rasha Altaher FLAT\/RM A 15\/F GOLDFIELD INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD Kwai Chung, Hong Kong Contact: info@trendportfolios.com 1. Return Period In accordance with EU Directive 2011\/83\/EU, you have the right to withdraw from your purchase and return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":4,"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":71,"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/71"}],"wp:attachment":[{"href":"https:\/\/trendportfolios.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}